F.A.Q.

How do I order a custom shirt?
Ordering custom shirts first starts with selecting your preferred garment or product. The next step is then creating your custom design or requesting a quick quote. Once you create your design and your garment has been selected, you can decide where you want the design to live on your t-shirt, sweatshirt or other types of apparel. 

With 38Printers, it’s easy to order your custom shirts online using our custom Design Studio, or you can visit one of our store locations to place an order in person. You can get started on your order with our easy-to-use Design Studio.

How much does it cost to make a custom t-shirt?
The cost of a custom printed shirt depends primarily on 4 things:

• What kind of garment you are ordering
• How many garments you’re ordering
• How many locations you want to print on
• How many colors are printed on each location

How can I go about getting a price quote?
To get a quote, you can view our Catalog and select an item to get pricing or email us hello@38printers.com

Can I come in and see you to place my order?
38Printers works by appointments. Please, to schedule your visit send us an email hello@38printers.com

How can I pay for my order?
You can pay for your order online at the time your order is placed via credit card or PayPal.

I don’t live near a store. Can I still place an order?
No problem! We actually service customers in all 50 states! Just email us your request.

Can I see what my shirt looks like before it prints?
Absolutely! We will send you an artwork approval to look at which you can approve or decline. We will not print without your approval.

How do I get my shirts once they’re printed?
You can either have your shirts shipped right to you, or you can pick them up from one of our production locations.

What’s the difference between Screenprinting and Digital Printing?
Screenprinting involves creating a stencil, known as a screen, and then using that screen to apply ink on the printing surface (in our case, apparel or promotional products). Each individual color is applied using a different screen, one at a time, combined to achieve the final look. The more colors a design has, the more screens that are needed, and the more setup time required.

The ink in screen printing is applied thicker than digital printing, which results in brighter colors – even on darker shirts. Screenprinting is the best option for designs that require a high level of vibrancy, specialty products, or for quantities greater than 6 pieces. While Underground Printing has no minimums for screenprinting, price is usually a prohibitive factor under 6 pieces. Over 6 pieces, the per piece cost tends to be less than Digital printing (but not always).

Digital printing is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product. Digital printing is not a transfer – the ink is directly adhered to the fabric of your shirt. The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.

Digital printing is best used for items that require large amounts of detail and/or print colors, customers that require water based ink, and for orders of a smaller quantity (5 or less pieces). The fact that the digital printer does not use screens allows for a photographic print, with much more detail than traditional screen printing. As the ink is applied thinner (to achieve such detail), digital printing is best used on lighter colored shirts to allow the design to shine through.

What format should I submit my artwork in?
We can handle any file type, but we prefer Adobe Illustrator files. If submitting a raster file (.psd, .jpg, .gif), we prefer high resolution. The higher the DPI (dots per inch) the better.

What brands do you carry?
We carry over 50 of the top brands in apparel and products. This includes Gildan, Champion, Independent Trading Co, Hanes, Alternative Apparel, Bella+Canvas and Next Level Apparel, among many, many, more!

What is the maximum graphic size you can print on T-shirts?
For standard screens, our maximum graphic size is 14 x 16 inches 150 dpi

I want to have something printed on a sleeve, can you do that?
For now, we don’t do printing on a sleeve. However, we may consider individual requirements for orders above 1,000 prints.

Is there a minimum number of T-shirts I can order?
There is no minimum order.

Whether you desire to have only one garment or thousands of garments, we are always at your service.

What if my question isn’t in the FAQ?
We have carefully picked our FAQs to cover your entire queries. However, in case there’s a question which is not listed on our FAQ, you can write to our customer service team at hello@38printers.com. Alternatively, in case of instant assistance, you can opt for our Live Chat option. Our expert support team is available round the clock to provide you with the best possible solution.